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Terms & Conditions

Custom Brand Design

Terms and Conditions of the Custom Brand Design Web, Graphic, Marketing & Consulting

The following Terms and Conditions apply to all products and services of Custom Brand Design. Web, Graphic, Marketing & Consulting, follow designated by CBD. All the work done by the CBD presupposes that the customer agrees with our Terms and Conditions. Copyrights are retained by the CBD in all design work, including images, ideas, visual resources and illustrations, unless it is distributed and specifically in writing and after all costs have been paid. The development of web design and graphic design projects have the presentation of models, being only a solution assigned to the customer by the CBD, unless otherwise requested by the customer and through the budget, all other models continue to be owned by the CBD.

01. Acceptance of the Project:

CBD will provide the customer with a budget. The Terms and Conditions can be read on the web custombranddesign.com or in the budget. A copy of the budget must be dated and signed by the customer to indicate acceptance of the proposal and must be returned to the CBD. Alternatively, the customer can send an official request or an email of acceptance of the budget and the Terms and Conditions. No work begins until the acceptance of the budget and the Terms and Conditions are received by CBD.

02. Charges

  • Web Design and Graphic Design
All design service costs that will be provided by CBD will be written in the budget presented to the customer. At the time of acceptance of the budget and the Terms and Conditions, the customer will pay a non-refundable advancement of 50% of the total value presented in the budget, unless otherwise agreed and written in the budget. The project will only start when that payment is received by CBD. The remaining 50% of the total value of the project is due on completion of work, before uploading to the server or sending the final artwork to the customer.

  • Marketing
All costs of the digital marketing service that will be provided by CBD will be written in the budget presented to the customer. At the time of acceptance of the budget and the Terms and Conditions, the customer will pay 100% non-refundable of the value presented in the budget, unless otherwise agreed and written in the budget. Services will only begin when that payment is received by CBD.

  • Consulting
All costs of the web consulting service that will be provided by CBD will be written in the budget presented to the customer. At the time of acceptance of the budget and the Terms and Conditions, the customer will pay a non-refundable advancement of 50% of the total value presented in the budget, unless otherwise agreed and written in the budget. Services will only begin when that payment is received by CBD. The remaining amount of 50% of the total value of the services is due on completion of the work.

03. Payment:

Payments can be made by bank transfer or cash.

04. Original Archives:

The customer will receive all the editable files in vector format and image, in the case of graphic projects, and in the case of web design, will receive access to all files of the web and databases.

05. Copyright and Trademarks:

The customer declares that he/she has the right of copy and / or permissions of registered trademarks, text, images and other data that he/she will assign to CBD, for inclusion in the web or another project. Ownership of these materials will remain with the customer or the owner of the registered trademark. Through the transfer of images, text, or any other data, the customer grants CBD permission to use this material freely in the design development process. The customer agrees to fully indemnify and hold harmless CBD in all and any claims attributed to the customer for not having obtained all the necessary rights and / or any other necessary permits.

06. Changes:

The customer accepts that the necessary changes beyond the estimated work during the development of the project are subject to an additional cost. The customer also accepts that CBD is not responsible for any changes made by other people, before or after a project is published.

07. Licenses:

All design work, where there is a risk that others could make a claim, must be registered by the customer with the competent authorities before the publication or the first use of the work. CBD will not be responsible for any damages resulting from such allegations. CBD is not responsible for any loss or unforeseen loss, in the delivery of products or services, regardless of their cause. The customer agrees to keep CBD free of liability for any loss or damage. Any claim against CBD is limited to payments made by the customer.

08. Data Format:

The text should be provided to CBD in electronic format as standard text (.txt), MS Word (.doc), on CD-ROM or by email. The images sent by the customer must be provided in an electronic format requested by CBD through CD-ROM or email. The images must have appropriate quality for use without any processing or later editing. CBD will not be responsible for any image quality that the customer may later consider unacceptable. CBD can’t be held responsible for the quality of scanned images from printed material at the customer's request. Additional expenses may be charged for all necessary measures, including but not limited to photography and art direction, photographic research, media conversion, digital image processing, color correction and image change.

09. Project Duration:

Any indication about project duration given by CBD is only an estimate. CBD will not be responsible for any extension of the term beyond what is estimated, whatever its cause. The estimated term for the project must be considered from the moment that payments enter CBD bank account.

10. Access Rights:

The customer agrees to assign to CBD, access to all computer systems and related items, as soon as requested, to complete the services that were hired, to include the settlement of all the fees, and all permissions "read / write", user names and passwords.

11. Conclusion of the Project:

CBD considers a complete project after receipt of the signed Approval Form.

12. Web Design:

CBD sends models to the customer to be analysed. It is necessary that the customer approves all models before we can proceed with codification. Any change in the navigation elements, colours, structure or content, after the approval of the models, have an additional cost. Once the web design is complete, CBD will present the final result to the customer. CBD will make a set of small changes at no additional cost within 15 days after the start of the web review. For small changes, small text changes or placement adjustments of elements on the page are considered. Small changes do not include changes in the images, colour schemes or any navigation resource. CBD will consider that the customer has accepted the original proposal if no written notice of changes is received from the customer within 15 days after the start of the review period.

  • Websites Hosting
CBD offers a hosting service as a reseller. CBD does not guarantee continuous service and will not accept any responsibility for the loss of service, whatever the cause. The service is provided through shared servers (shared-host). The fee is due as from the start of the service, it is not reimbursable and has an annual cost.

  • Domains Registration
CBD can’t guarantee the availability of any domain name requested by the customer. CBD uses several domain providers to present the best offer.

  • Presence on Search Engines
Due to the infinite number of considerations that search engines use to determine the classification of a website, CBD can’t guarantee any particular placement. The acceptance of the website on any search engine can’t be guaranteed and when a web is accepted, the time it takes to appear on the search results varies from one search engine to another. Rankings will also vary as new websites are added.

13. Design Credits:

The customer agrees to allow CBD to place a small credit, advertisement and / or link from CBD website on its website, either in the form of a logo or a small line of text placed at the bottom of the page. For demonstration purposes, the customer agrees to allow CBD to place websites and other projects together with a link to the customer's website on their own website. The customer also allows CBD to use all the projects in its own advertising, portfolio and social networks.

14. Refusal Rights:

CBD will not include in the projects, any text, images or other data that it considers to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards established by all publicity regulatory authorities. CBD also reserves the right to refuse to include material sent, without giving reason. CBD will never be responsible for images, information or any data sent by the customer without being fully authorized.

15. Cancellation:

Service cancellation can be done before starting the project, either by phone or email. If the project has started, the customer will pay for all the work already completed in addition to the non-refundable advancement made at the time of the order. The due amounts must be paid immediately.

16. Legal Warning:

CBD does not guarantee any type, for all and any products and / or services that it provides. CBD is not responsible for all and any damage resulting from products and / or services provided. CBD is not responsible for any loss of data or non-delivery of products or services, regardless of their cause. CBD works with the best products, services and suppliers, however, we can't be responsible for the performance or quality of the products / services and failures of these partners. Any claim against CBD, will be limited to the values paid by the customer. CBD reserves the right to use services or resale of products, under subcontracting with other suppliers or agents in the realization of any type of project. The customer accepts that products and services may be resold by CBD.

17. General:

CBD reserves the right to change the Terms and Conditions at any time and without prior notice. These Terms and Conditions replace any previous Terms and Conditions distributed in any way.

18. Acceptance of the Terms and Conditions and Costs:

Any request for products and / or services and any project to CBD, by email, verbally or in writing form, is subject to acceptance of these Terms and Conditions. The signature and acceptance of budgets sent to the customer, or digital acceptance by form, implies acceptance of the Terms and Conditions and verify the business contract between the signer and CBD.

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